Privacy Policy

This Privacy Policy is designed to inform users who are concerned about how their Personally Identifiable Information (PII) is handled online. In the context of U.S. privacy law and information security, PII refers to any information that can be used on its own or in conjunction with other details to identify, contact, or locate a single person or identify an individual within a specific context. Please read this policy carefully to understand how we collect, use, protect, and handle your PII when you interact with our website.

 

What Information We Collect

Types of Personal Information Collected
Personal information includes:

1. Information in a consumer report.

2. An individual’s first name (or initial) and last name, combined with any of the following:

   • Date of birth

   • Social Security number or government-issued ID

   • Mother’s maiden name

   • Unique electronic identification or routing code

   • Telecommunications access devices, including credit or debit card details

   • Financial account details

   • Email address

 

When We Collect Information
SNS Management LLC collects personal information in various ways:

1. From consumer reports obtained from reporting agencies, as part of lease applications, loan applications, or for other purposes authorized by the consumer.

2. Through lease applications completed by prospective tenants.

3. From other real estate forms completed by clients or customers in relation to a transaction.

4. Via tax reporting forms that customers or clients are required to complete and submit to our company.

5. When you fill out forms or provide information through our website.

 

How We Use Your Information

Information Provided by Prospective Tenants
The personal details collected from prospective tenants are primarily used for obtaining consumer reports (credit checks) and may also be used for background checks and rental history searches. This information could be shared with landlords for whom we manage properties. Additionally, we use this information when reporting to credit agencies.

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Information from Clients
When representing a buyer, seller, landlord, or tenant, agents may convey personal information to relevant service providers (e.g., mortgage lenders, title companies) as needed for requested products or services. In lease transactions, the tenant’s information may be shared with landlords or their agents with the tenant’s knowledge. We exercise discretion when discussing or sharing personal information.

 

We may use the collected information to:

• Improve our website and services.

• Enhance our response to customer service requests.

• Administer site features like promotions, surveys, or contests.

• Quickly process transactions.

• Send periodic emails regarding orders or related products and services.

 

How We Protect Visitor Information

Physical files are securely locked, while electronic records are password-protected and accessible only to authorized personnel. We instruct agents and staff to handle personal information with discretion and share it only as specified in this policy. Employees and agents are prohibited from making copies of sensitive documents, such as consumer reports or insurance records. Additionally, agents managing separate transaction files are required to follow similar security protocols.

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Our website undergoes regular security scans to detect vulnerabilities and uses malware scanning for further protection. Sensitive data is stored behind secure networks and accessible only to limited, authorized personnel. All sensitive information, including credit card details, is encrypted via SSL (Secure Socket Layer) technology. We implement various security measures to maintain the safety of personal information during data entry, submission, or access. Credit card details may be stored for more than 60 days to expedite future orders and automate billing.

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Do We Use Cookies?

Yes. Cookies are small files transferred to your computer’s hard drive through your web browser (with your permission), enabling our systems to recognize your browser and capture specific information. Cookies help us remember items in your shopping cart and understand your preferences based on previous or current site activity, allowing us to improve our services. We also use cookies to compile aggregate data on site traffic and interaction to enhance future user experiences.

 

Cookie Use Includes:

• Compiling aggregate data to improve site experiences and tools.

• Utilizing trusted third-party services to track this information on our behalf.

 

You can configure your browser to alert you each time a cookie is sent, or to disable all cookies. Refer to your browser’s help menu for guidance on modifying cookies. Disabling cookies may limit some website features but should not severely affect your overall experience.

 

Third-Party Disclosure

We do not sell, trade, or transfer your PII to external parties without prior notice, except for direct affiliates or when involving trusted service partners (e.g., website hosts) who assist us in conducting our business. These parties must agree to keep the information confidential. We may also release information when necessary to comply with the law, enforce site policies, or protect rights, property, or safety.

Non-personally identifiable visitor information may be shared for marketing, advertising, or other purposes.

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SMS Messaging

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No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

Third-Party Links

Occasionally, we may include third-party products or services on our website. These third-party sites have independent privacy policies, and we hold no responsibility for their content or activities. However, we value user feedback and encourage reports of issues.

Access to Personal Information

The following personnel may access personal information:

1. The leasing professional coordinating the transaction.

2. Property managers, assistants, and receptionists.

3. Application processors.

4. Staff supporting leasing professionals and property managers.

 

Personal data from a landlord or tenant may be discussed as needed with relevant parties (e.g., mortgage lenders) to facilitate transactions. Upon request, personal data may also be provided to service providers like title or mortgage companies. Additionally, legal obligations such as subpoenas or court orders may require us to release information.

Disposal of Personal Information

Documents containing personal information are securely destroyed through shredding, burning, or electronic file erasure. Personal data is erased in a manner that renders it unreadable.

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Erroneous Records

If inaccurate information is reported to a consumer agency, we will promptly correct it in our records and request corrections from the reporting agency. In cases involving erroneous dishonored check records, we will delete the entry upon verification or upon receiving a law enforcement report.

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California Online Privacy Protection Act (CalOPPA)

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CalOPPA was the first state law in the U.S. to mandate that commercial websites and online services display a privacy policy. The law’s impact extends far beyond California, requiring any person or entity in the United States (and potentially worldwide) that operates websites collecting personal information from California residents to prominently display a privacy policy on their site. This policy must clearly state what data is being gathered and with whom it is shared, and the organization must adhere to these practices.

 

Our Commitment Under CalOPPA:

• Users can browse our site anonymously.

• Once this privacy policy is established, a link to it will be placed on our homepage or at a minimum on the first important page after entering our site.

• Our Privacy Policy link includes the word "Privacy" and is easily found on the page described above.

• Users will be informed of any privacy policy updates:

  • On our Privacy Policy page.

• Users can alter their personal information:

  • By emailing us.

  • By calling us.

  • By logging into their account.

 

How Does Our Site Respond to “Do Not Track” Signals?

 

We honor “Do Not Track” (DNT) signals and will not track, plant cookies, or engage in advertising when a DNT browser mechanism is in place.

 

Does Our Site Engage in Third-Party Behavioral Tracking?

 

We do not permit third-party behavioral tracking.

 

Children’s Online Privacy Protection Act (COPPA)

 

When it comes to gathering personal data from children under the age of 13, the Children’s Online Privacy Protection Act (COPPA) gives parents control. The Federal Trade Commission, the nation's consumer protection authority, enforces the COPPA Rule, which specifies what operators of websites and online services must do to safeguard children’s privacy and safety online.

We do not specifically market to children under the age of 13.

 

Fair Information Practices

 

The Fair Information Practices Principles are the foundation of privacy law in the U.S. and have influenced the creation of data protection laws around the world. Understanding these principles and implementing them is vital for complying with privacy laws that protect personal information.

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Our Response to Data Breaches

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• We will notify users via email within seven business days.

• We will notify users via phone within seven business days.

• We will notify users through in-site notifications within seven business days.

 

We also agree to the individual redress principle, which grants individuals the right to pursue legally enforceable rights against data processors who fail to comply with the law. This principle ensures that individuals not only have enforceable rights against data handlers but also a means to seek recourse through courts or government agencies.

 

CAN-SPAM Act

 

The CAN-SPAM Act sets the rules for commercial emails, outlines requirements for commercial messages, gives recipients the right to opt out of receiving emails, and specifies harsh penalties for violations.

 

We Collect Email Addresses to:

• Send information, respond to inquiries, and address other requests or questions.

• Process orders and send information and updates related to those orders.

• Send additional information about our products and services.

• Market to our mailing list or continue sending emails to clients after the original transaction.

 

To Comply with CAN-SPAM, We Agree To:

• Avoid using false or misleading subject lines or email addresses.

• Clearly identify the message as an advertisement in some reasonable way.

• Include the physical address of our business or site headquarters.

• Monitor third-party email marketing services for compliance if one is used.

• Honor opt-out/unsubscribe requests promptly.

• Allow users to unsubscribe using the link provided at the bottom of each email.